Find quick answers to the most common questions about our payment solutions. Can't find what you're looking for? Contact our team.
General
InstantPayment Solutions (InstantPay) is Tanzania's premier digital payment provider, offering card processing, POS hardware, mobile money, e-commerce, and cross-border payment infrastructure for businesses and institutions.
We operate across Tanzania, including Dar es Salaam and Zanzibar, with plans to expand our footprint across East Africa.
Simply contact our team through the Contact page or call us directly. We will guide you through onboarding based on the solution that fits your business.
Payments & Transactions
We support card payments (Visa, Mastercard, UnionPay, American Express), mobile money (Tigo Pesa, M-Pesa, HaloPesa, Airtel Money), QR payments, and digital wallets.
All transactions are processed in real time, with automated reconciliation and instant confirmation for both merchants and customers.
Yes. Our cross-border payment infrastructure supports inbound and outbound transfers at competitive rates across East Africa and beyond.
For Merchants
We provide MiniPOS (mPOS) portable devices and Standard POS countertop terminals, both supporting contactless, chip, and magnetic stripe transactions.
Settlement is fast and automated, with funds typically available within 24 hours of transaction processing.
Yes, we offer branded online checkout, Pay-by-Link, and API integrations for online stores, subscription platforms, and digital services.
Security & Compliance
All transactions use bank-grade, end-to-end encryption, real-time fraud monitoring, and PCI-DSS compliant infrastructure.
No sensitive card data is stored on POS or wearable devices. We use advanced tokenization technology to protect every transaction.
Support
We provide 24/7 technical support and monitoring, plus dedicated account managers for larger merchants and partners.
You can reach us via the Contact page, by phone, or by email, and our team will respond within 24 hours.
Still Have Questions?
Our team is ready to help with anything not covered here.